Wednesday, June 11, 2008

Customer Service Thread. Yay!

Came across this a while back and meant to post it, but forgot. So here it is.

The girl that wrote this has clearly had enough of customers abusing employees for not apparent reason (Read the whole thing, it's not that long). Colorful language warning:

I have a theory about asshole customers: I think they only act that way because no one ever calls them on their bullshit. The poor kids behind the counter can’t stand up for themselves lest they lose their jobs and other patrons look the other way claiming ‘it’s none of my business.’...

...The phrase ‘The Customer is Always Right’ is the single worst philosophy that has ever been adopted by American culture. It gave an entire generation of people the green light to be as impolite, unreasonable, and demanding as their little hearts desired because they were always going to be considered right...

...instead of suffering negative repercussions for their appallingly disrespectful behavior, they are awarded with free coupons and plenty of ass kissing.

She's absolutely correct. People believe "The customer is always right" is some sort of gospel law.

It's not.

You're usually wrong, and many businesses are not putting up with your nonsense anymore.

Now, are the times when a verbal assault is warranted? Oh, yes indeedy. But people who demand some kind of compensation because things are exactly perfect are starting to get on my last nerve. Grotesquely wrong? Sure, you might deserve a coupon or replacement. Slightly overcooked, wrong kind of cheese, whatever? Shut up and eat your sandwich.

Now, I know some of you are thinking, "B..b..but, I PAID for it! Doesn't that entitle me to something?" Not really. It entitles you to a good faith effort. It entitles you to an attempt. It does NOT entitle you to perfection.

And I'm not picking on you who recieve a messed up order, really. I'm REALLY agitated at those that loose your farking minds due to your own stupidy or misunderstanding of something. Oh, and those of you who will hold up a line for 15 minutes to save $.7 on a taco.

I'm ranting today, but I'll leave you with this gem:

"You can always judge a man's character by how he treats the waitstaff."


Matthew J. said...

While I agree with your parting words, I have to say something. I think one unintended consequence of the "customer is always right" philosophy is that we often now have clerks and servers who are rude to those of us who try our hardest to be a good customer because they assume that all customers are a-holes. I've been judged many-a-time to be a rude customer when I really was being very polite. It's those few rotten apples that spoil it for the bunch. Our result is that nice guys get crappy service for no reason sometimes.

Zack said...

Well, that's one reason I like, soon to be liked, about working at the Sword Shop that I do. It's one of the few places where the customer is not always right, and they prove it over and over again. I've worked in retail for most of my working career and I'm one of the nicest people you'll ever meet...that is, until you get rude, unruly, or all "high-horse" about something for no reason whatsoever. I have no room for that, no patience, nothing. The Army took it all, I've got nothing left for that. That's why I love that place. We sell knives and other misc. sharp-kill-other-people-with-it stuff. No nonsense items and therefore, that is our store attitude. Also, I've been encouraged by my wife and a couple of friends that all work at Starbucks to apply there and see if I can't get a job. Well, I probably will apply, seeing as beggars can't be choosers, so that I can have a job at least for the summer *here's hoping the work/study thing works out* But I will probably have to wear a sign that warns customers that I may go off as soon as any sign of douchebaggery is felt, smelled, sniffed, or found. Keith, one of the guys working at Starschmucks told me that I'd most likely adapt to the environment and naturally be nice to, I didn't want to argue, so I didn't say anything, but, I just don't see that happening, and from some of the stories my wife has told me, the local coffee reich is a hotspot for very not-so-nice customers and I just don't want to be hired and waste everyone's time just to be fired a couple of weeks later for kicking some middle-aged, Lexus driving, suburban soccer mom out of the store because she insisted that the three caramel mocha lattes that I consecutively made for her just weren't good enough and that I must be the worst barista in the world and that she must speak to my manager as soon as possible.

Sigh. Guess once you join the Army you can't really work anywhere else.

Didn't mean to hijack your thread Andrew, this has just been a soapbox of mine for a long time.

Greatmoose said...

Nice and eloquent. Threadjack all you want, my man!

Shelly said...