The girl that wrote this has clearly had enough of customers abusing employees for not apparent reason (Read the whole thing, it's not that long). Colorful language warning:
I have a theory about asshole customers: I think they only act that way because no one ever calls them on their bullshit. The poor kids behind the counter can’t stand up for themselves lest they lose their jobs and other patrons look the other way claiming ‘it’s none of my business.’...
...The phrase ‘The Customer is Always Right’ is the single worst philosophy that has ever been adopted by American culture. It gave an entire generation of people the green light to be as impolite, unreasonable, and demanding as their little hearts desired because they were always going to be considered right...
...instead of suffering negative repercussions for their appallingly disrespectful behavior, they are awarded with free coupons and plenty of ass kissing.
She's absolutely correct. People believe "The customer is always right" is some sort of gospel law.
You're usually wrong, and many businesses are not putting up with your nonsense anymore.
Now, are the times when a verbal assault is warranted? Oh, yes indeedy. But people who demand some kind of compensation because things are exactly perfect are starting to get on my last nerve. Grotesquely wrong? Sure, you might deserve a coupon or replacement. Slightly overcooked, wrong kind of cheese, whatever? Shut up and eat your sandwich.
Now, I know some of you are thinking, "B..b..but, I PAID for it! Doesn't that entitle me to something?" Not really. It entitles you to a good faith effort. It entitles you to an attempt. It does NOT entitle you to perfection.
And I'm not picking on you who recieve a messed up order, really. I'm REALLY agitated at those that loose your farking minds due to your own stupidy or misunderstanding of something. Oh, and those of you who will hold up a line for 15 minutes to save $.7 on a taco.
I'm ranting today, but I'll leave you with this gem:
"You can always judge a man's character by how he treats the waitstaff."